|
**Customer Comments** |
Subject: Many
Thanks!!!!!!!!!!
Mr. Evans,
I want to thank you so much for spending (so much) time with me today on
how to connect my 5 year old sons Tempest Battery for his Safety First
Fire Truck battery.
I am not a technical person and even though I was at "wits-end" you
continued to direct me towards completion.
I really appreciate your CUSTOMER SERVICE you provided and your
kindness. I must admit that even though I was giving up - you did not
give up on me!!!!!
I hope this message gets in to the proper hands so that your management
can see how much appreciation I have for you.
Thank you again!
Jim Proietti
Leominster, Massachusetts
From: Jim Proietti
(Massachusetts)
To: revans@imcpower.com
Sent: Wednesday, September 03, 2008 3:31 PM |
Subject: Your excellent
service
Ron,
Thank you so very much for your help in finding the correct battery and
parts that we needed. I must say that I’ve never had anyone work so
carefully to ensure that our order is correct. Your suggestions and
instructions were so helpful! I have put your website under my
“favorites” and will let others know that this is the place to go to for
batteries and excellent service.
Thank you again.
With sincere appreciation,
Ceil Jancola
From: Jack and Ceil Jancola
(Vermont)
To: revans@imcpower.com
Sent: Tuesday, September 02, 2008 12:51 PM |
Subject: Your
BatterySpec.com Order
I received my battery yesterday. Thank you for the great service.
Randy Duby
From: Randy Duby
(Michigan)
To: orders@batteryspec.com
Sent: Friday, August 15, 2008 5:05 PM |
Subject: Your
BatterySpec.com Order
Got the battery earlier this week. It's great. Thanks.
Frank Potts
From: Frank Potts (South Carolina)
To: orders@batteryspec.com
Sent: Tuesday, August 12, 2008 3:59 PM |
Subject: Ron is the Best
!!
Ron in your Tech Dept was a big help at figuring out what I had done
wrong when replacing the batteries in my UPS. I have the same brand
battery you sell in my alarm system and the battery has done a great
job. Thanks Ron !
Hank White
Catawba, NC
From: AusDog (North
Carolina)
To: sales@batteryspec.com
Cc: orders@batteryspec.com
Sent: Tuesday, August 19, 2008 9:23 AM |
Subject: Re: Your
BatterySpec Order
Sirs,
I thank you for your prompt service. I received the batteries today.
Unfortunately, I am happier with your service than the delivery by
United Parcel Service. UPS did not deliver the package to my apartment
earlier today. They did not make any attempt to deliver it to the
correct address. Instead they delivered it to the office of the
apartment complex.
When I found out that the package was delivered to the incorrect
location, I called the UPS customer service and discussed it with the
telephone agent, her supervisor, and the supervisor of the delivery
driver. The supervisor told me that the driver made two attempts to
deliver the package, and that both myself and my wife did not hear the
buzzer. After this discussion, we tested the door buzzer three times,
All three times we heard is clearly in two different rooms. I believe
that the delivery driver did not make an attempt to deliver your package
and lied about it to his supervisor
I strongly encourage you to offer competing delivery service to your
customers. My strong preference is to not use UPS services, since they
do not deliver as promised, and since they lie to package recipients.
From: Jerrold Johnson (Ohio)
To: orders@batteryspec.com
Sent: Wednesday, August 06, 2008 1:10 PM |
Subject: Re: Your
BatterySpec.com Order
Hi ,received the batteries. My son installed them and charged them work
great so far. We don't know what to do with the old batteries. Do you
know how we can get rid of them? Audrae
From: Audrae (California)
To: orders@batteryspec.com
Sent: Sunday, July 13, 2008 9:01PM |
Subject: RE: Your
BatterySpec.com Order
Thank you so much for resending a new battery! I popped it on the camera
and this time it fired right up! Thanks for your prompt attention to
this problem! Wonderful PR!
From: Randolyn Wadman
(Utah)
To: <orders@batteryspec.com>
Sent: Tuesday, May 20, 2008 1:25 PM |
Subject: Re: Your
BatterySpec.com Order
The batteries arrived yesterday. I want to thank you for the prompt
shipping and excellent service.
From: J Robert Faulkner
(Nevada)
To: orders@batteryspec.com
Sent: Wednesday, May 07, 2008 9:25 AM |
Subject: battery
WOW...i already received my battery...that is some customer service...
I am truly shocked...more businesses should be so good...thanks..
From: lynne brown (California)
To: orders@batteryspec.com
Sent: Tuesday, May 06, 2008 4:53 PM |
Subject: Re: Your
BatterySpec.com Order
Today I received the refund on the price difference between the 9 Ah and
7.5 Ah batteries. (shipping error) Thank you for your generous refund.
Be ordering again as the need arises. I have spread the word among
friends and family about your prices and selection.
Don
From: Donald & Laverne Mowers
(Arizona)
To: <orders@batteryspec.com>
Sent: Wednesday, January 16, 2008 12:29 PM |
Subject: Re: Battery
order
Hi Ron,
Battery arrived Saturday. Thank you very much for everything.
It was very much appreciated. I will pass your website along to
my friends.
Dvaid Mahoney
From: Dave and Donna
(Florida)
To: Ron Evans
Sent: Monday, January 14, 2008 11:06 AM |
Subject: Re: regarding
order no.: A26902
Hi Ron
Thank you, they arrived and work great!
From: LIBrkr (New York)
To: revans@imcpower.com
Sent: Monday, December 10, 2007 11:57 AM |
My name is Charles, and I
wanted to thank you for your personal attention and answers to my extra
questions), your support team are exceptional and made me feel like a
real valued customer. Keep it up and thanks again!
Charles, (Canada)
Sent: Friday, December 07, 2007 9:07 AM |
Subject: Order A26302
Thanks for the fast service-batteries work great.
Jim
<*((((((><
From: Jim Grimes
(Washington)
To: sales@batteryspec.com
Sent: Friday, November 09, 2007 5:12 PM |
Subject: Re: Your
BatterySpec.com Order
Thanks! Quick ship, works great!
From: "Kris Markley"
To: <orders@batteryspec.com>
Sent: Friday, November 09, 2007 1:10 PM |
From: john
bannister
Just a small note to tell you i recieved the battery monday afternoon.I
put it in the mower and it worked great. got it just in time because
today it started to snow, not much but its on its way.Thanks for all the
help and will be telling my friends about your site.Your prices and
service are excellent. By the way just so you can compare the price that
battery would of cost me $159 from the company up here plus taxes and
shipping.thanks for all your help and have a great week, whats left of
it.
John Bannister
Sent: Wednesday, November 07, 2007 5:58 AM
To: mevans@imcpower.com
Subject: |
From: Olympic Collection
Inc.
Regarding: Order A25532
I received the above order today. It is amazing how quickly the battery
came. I put it in and it is working great. I don’t always say thank you
for a job well done and I wanted to compliment your company.
Farooq Ansari
Olympic Collection Inc.
16040 Christensen Rd Ste 214
Tukwila, WA 98188
203 812 1770
To: sales@batteryspec.com
Sent: Monday, October 08, 2007 11:14 AM
Subject: Order A25532 |
Subject: RE: Your
BatterySpec.com Order
Very fast order processing and handling. I'm
impressed!!
Thanks,
Val Wooley
From: vwooley7781
Sent: Monday, September 17, 2007 3:45 PM
To: orders@batteryspec.com |
Subject: Re: Your
BatterySpec.com Order
Gentlemen,
I wanted to thank you for your great service and kindness regarding my
order. Since you did not have the battery that I ordered in stock at the
end of month, you upgraded my order to a better battery at the same
price. Thank you! You guys are great.
Sincerely,
Ted Gould
From: Ted Gould
To: orders@batteryspec.com
Sent: Friday, September 14, 2007 2:34 PM |
Subject: Customer Service
I had the incorrect battery shipped to me by mistake. I called to have
the problem corrected and I was greeted by Michelle. She was a joy to
work with and had my issue solved in minutes. I shop for everything
online and this by far surpassed any experience I have ever had with a
product issue. I hope her supervisor reads this and appreciates her
expertise with the product line and more importantly dealing with the
customers.
Thanks, Tracy
From: tjtexas23
To: sales@batteryspec.com
Sent: Friday, August 31, 2007 12:52 PM |
Subject: a quick thank
you
I just wanted to thank you for quick shipping. The battery fit
perfectly. I was really worried about using your site to start out with
to be honest. I tried to research the company first and couldn't find
anything on the BBB site. That almost stooped me from ordering. I did
find that the site and the manufacturer had been in business for quite
some time though. So I figured I would give it a try. And your prices
were the best, even with shipping, for my battery for my CPS625AVR. I
think the battery life is suppose to be longer than others I found also.
Thank you again.
Oh and I would highly recommend trying to put your info on the BBB site
if possible.
Sara in Alabama
From: Sara
To: sales@batteryspec.com
Sent: Friday, August 24, 2007 11:44 AM |
Subject: Re: question
Thanks for your quick reply Ron. I've been waiting since Monday for a
reply from Energizer. We had a power outage Sunday night and the back-up
has not been working since. I will order the
battery.
Linda
From: "Linda Bauer"
To: <revans@imcpower.com>
Sent: Wednesday, August 22, 2007 2:53 PM |
Subject:
New batteries !!
I got my new TR45's today. My son installed them and
then I charged them 'til I got a green light and then hit
the road!! Positively awesome!!!! I was out for three hrs.
and did about 9 miles and the needle hardly even moved!!
They sure as hell make my Celebrity X hum !!! Great stuff
guys !!!
Russ Tyrrell
New Jersey
From: WAKEISLANDJAKE
To: sales@batteryspec.com
Sent: Monday, June 18, 2007 6:53 PM |
Subject: Re: Your
BatterySpec Order
Your batteries arrived look great thank you. Hope to do business with
you in the future--
Lovon Marge
vonmarchez@att.net
From: vonmarchez
To: orders@batteryspec.com
Sent: Thursday, June 14, 2007 2:53 PM |
Subject: :D my batteries
arrived!
Hello!
Just a quick note, my batteries arrived with
no problems! I want to thank you for your
attentiveness and the fast delivery of my
products. I am a happy camper and very
satisfied customer. I will recommend you and
your site.
Sincerely
Judy Arriola-Nance
From: "Judy"
To: <sales@batteryspec.com>
Sent: Tuesday, June 12, 2007 7:42 AM |
Subject: battery order
Hi, Mr. Evans,
As per our phone conversation yesterday concerning an order for a pair
of batteries, I would like to thank you for taking the time and
consideration of our financial situation. As you know, we are trying to
use an old power
wheelchair for a student who has muscular dystropy. The previous owner
of the chair passed away last year and his parents donated the chair to
our school. It will make a big difference to this child's life as well
as his
family's. They are currently having a difficult time getting approved by
Medicaid for this piece of equipment. The discounted price of $84 per
battery is very reasonable and we would like to thank you again for
relieving some of the financial burden for our student.
The powerchair information:
Invacare ARROW FWD Power Wheelchair
Battery # : M22NF SLD (12V 50AH) G5
Parts # ( as quoted over phone): TR 55-12
Questions I would like to ask you:
Are the batteries original or refurbished?
Do the batteries have a warranty? and how long?
Can the batteries be easily installed? if not do you have a technician
to
trouble shoot over the phone?
Please send me an e-mail regarding the price and I will take it to my
supervisor.
Thank you very much!
Jing Shan, Physical Therapist
PS 107From:
"Shan Jing (25Q107)"
To: <revans@imcpower.com>
Sent: Thursday, June 07, 2007 6:17 AM |
Subject:
Thank you
Thank you both for your assistance and patience with my UPS problem. It
is rare indeed to get this kind of customer
service from any business, online or offline,
these days. Ron, you even helped me locate the best price on
a new UPS when you knew it would mean I would then need to cancel
my battery order with your company. I will
certainly know where to place any battery
orders in the future and that's with IMC Power-Batteryspec.com. Thanks
again !
very best regards,
Glen
Pearland, Texas
From: Glen
Sent: Monday, April 30, 2007 1:55 PM
To: revans@imcpower.com |
|
Subject:
A Great Help!
The battery I ordered was shipped super fast! Then I found out that my
connectors wouldn't fit the posts, so I called 800-727-VOLT and
asked what I could do about this problem. They
offered to send me new connectors that I can
splice onto my cables, free of charge!
Thanks for great service,
Tracy
From: Tracy & Jeff
Sent: Wednesday, April 25, 2007 9:06 AM
To: sales@batteryspec.com |
Subject:
Re: BatterySpec Order A21856
Michelle,
It is truly a pleasure to do business with a company of such integrity.
Thank you for making this right! I look forward to ordering from you
again.
--shawn
From: Shawn Collins
Sent: Thursday, April 19, 2007 3:24 PM
To: Michelle Evans |
Subject:
Found out answer to previous email soory for time
I found my answer as to the shipping cost for the apc backup pro 650
battery cost.. Sorry I was not more patient I have run into so
many sites that don't answer that question
until you are checking out. Thanks for
designing your site better than most. It might be nice to add something
on the website that lets the customer know
that you have that feature so they know they
do not have to go very far in the checking process to find out. A
note on the product page would be nice.
No need to reply to this message or my previous one
Thanks!
Mark Powell
From: Mark Powell
Sent: Monday, March 26, 2007 6:31 PM
To: sales@batteryspec.com |
Subject: Thanks!
Hi:
It just occurred to me that I had totally forgotten to thank you. I had
ordered two batteries from you in the recent past (can't even find the
invoice right now, but one battery was for an BackUPS Pro 500, one for
BackUPS ES 500). But both work perfectly - right product, right fit,
right performance, expeditious order processing and delivery.
So, many thanks indeed. Happy customer!
Michael J. Kubat
ergonom3@cox.net
Virginia Beach, VA
P.S. In case I have already filled out some kind of customer
satisfaction
form for you, please view this e-mail as an example of early-onset
Alzheimer's or possibly some subtle as-yet unidentified central nervous
system trauma... ;}
From: Michael J. Kubat
Sent: Monday, February 19, 2007 5:08 AM
To: sales@batteryspec.com |
Subject: Re: Your
BatterySpec.com Order
Thanks for the immediate shipping and quick communication. It has earned
y'all another order, placed a few minutes ago. Here's to a happy
longterm relationship, we hope.
BD
From: Buddy Donnelly
Sent: Monday, February 12, 2007 3:38 PM
To: orders@batteryspec.com |
Subject: Customer comment
Dear Ryan,
As promised, I am writing to let you know how pleased we were with the
service we received. As you know, we were in a bind and needed to
replace all 64 batteries in our UPS immediately. Even though it was
after your normal order processing cut-off time for same day shipment,
you and your people boxed up all the batteries and got them out the door
for next day delivery. They arrived the next morning and were installed
by the end of the day. Thank you again.
Sincerely,
Mary Ann Burns
From: MARY ANN BURNS
Sent: Tuesday, January 16, 2007 10:20 AM
To: orders@batteryspec.com |
Subject: Re: Your BatterySpec.com Order
You guys are FAST! Thanks very much. Merry Christmas/Happy Holidays!
George
From: George Hiscox
Sent: Friday, December 22, 2006 11:04 AM
To: orders@batteryspec.com |
Subject: Very Satisfied
Customer!
Dear Ron,
I just received the special battery terminals you sent me. Thanks very
much! I'd also like to take this opportunity
to tell you how much I appreciate the
excellent service I have received from you and your company since I
started doing business with you a short time ago.
In the course of my profession as an electronics designer I have had
occasion to deal with many suppliers of electronics related equipment,
and I want you to know that the level of
service provided by your company far exceeds what I
have come to expect.
I especially appreciated the high degree of personalized attention you
gave me last week when you spent nearly a half
an hour over the phone helping me choose the
right battery for my application.
You can be sure that you will be my battery supplier from now on and
that I will recommend your company to all of
my colleagues.
Thanks again for all your help!
Best wishes,
Steve Grumette
President
Omega Design
From: Steve Grumette
Sent: Monday, November 27, 2006 5:37 PM
To: revans@imcpower.com |
Subject: Thank You
Attn: Michelle Evans. Dear Michelle-we received the batteries yesterday
and they were placed into immediate service. Please accept our Thanks
for the fast and professional serivce rendered by your organization.
Regards, John Blair, Service Techincian. (Our order # A18995)
Tom Moore
From: Tom Moore
Sent: Friday, October 27, 2006 10:24 AM
To: sales@batteryspec.com |
Subject: Tempest Battery
My home alarm system was installed in February, 1996 with a Tempest
TR7.2-12 backup battery. In September, 2006 after 10 years and 7 months
of reliably performing its task, the battery finally needed replacement.
This is quite an achievement where similar competitor products routinely
need replacing every 3-6 years. When you combine the serviceable life
with your very affordable pricing, the total cost of ownership is
remarkable.
I look forward to another 10 years of service with my new battery.
Regards,
Gary Clueit
Campbell, CA 95008
From: Gary Clueit
Sent: Thursday, October 19, 2006 2:16 PM
To: revans@imcpower.com |
Subject: Many thanks - testamonial as promised
After a battery failure, I called the Tripp Lite to get a price on a
replacement. I was given an item number and decided to check around to
get a comparison price.
I found your website and proceded to check things out. It turned out
that the battery designation I had been given by the O.E.M. did not match up with
the battery shown on your website I called and talked to Ron Evans and he
helped me determine that the the information I had been given was incorrect.
I ordered the battery from you and it was delivered within the time
interval promised.
I installed the battery, everything works fine and, needless to say, I
am very pleased that I found your website. You saved me a lot of trouble and
frustration.
Many Thanks!!!!
From: Donald Sherry
Sent: Sunday, June 25, 2006 10:11 AM
To: revans@imcpower.com |
Subject: Re: Battery
Shipment
Michelle,
Thank you for the excellent service your company provided. Gloria Scott
From: Gloria Scott
Sent: Friday, May 26, 2006 7:41 AM
To: Michelle Evans |
Subject: Re: Credit Card Charge
Hello Michelle:
Thanks for your kind words. Yes, the batteries arrived just fine and I
lost no time getting out to a movie as well as the MD.
This was my first time buying the batteries online and am I happy I did!
I saved a ton of money on them and I'm telling everybody at the senior
center the truth: the website is easy to navigate, the batteries came
on time and quickly, and paying was a breeze.
Thanks so much.
Kathleen
From: kathleen hutley
Sent: Thursday, May 25, 2006 5:04 PM
To: Michelle Evans
|
Subject:
Battery Shipment Details
Dear Michelle,
I wanted to send you a short note to let you know that the batteries
arrived on time and in excellent condition. Please let Ron know that
they installed perfectly and the UPS's they were intended for are now up
and running. Thanks so much for working with me to get the correct and
best deal on the batteries that I needed.
Again, thanks,
Chuck Yech
From:
CGY
Sent: Thursday, March 09, 2006 6:18 AM
To: 'Michelle Evans' |
Subject: Great Prices
Hello-
I just wanted you to know that I just purchased 2 sets of batteries for
our University's APC UPS rackmounts from you.
We usually purchase from a discount outfit
called think3p.com but I happened to see you had the
replacement batteries for %57 less than our "discounted" price.
Incredible!
I'll be shopping from you in the future.
Thomas J. Young
Information Systems Coordinator
College of Agriculture, Room 22-213B
California Polytechnic University
San Luis Obispo, CA 93407
From: Thomas J. Young
Sent: Friday, May 05, 2006 12:53 PM
To: sales@batteryspec.com |
|
Subject: Thank you for your Help From another Veteran
To Ron Evans
Thanks for helping me thru the new world of getting a pair of batteries
for
my wifes Amigo. I am sure the battery terminals will continue to change
as
time goes on. I also picked up a few points on working thru your web
sight.
I say thanks again for your assistance. I now have the Model on file.
Edward Bojas From Michigan
From: Ed Bojas
Sent: Friday, April 21, 2006 4:28 PM
To: sales@batteryspec.com |
|
Subject: Thank you note for fixing order number A16293
To batteryspec.com,
I need to write this note thanking you for getting me the right battery
for my computer UPS.
As you know all the websites that sell batteries recommended a
replacement battery for Belkin's Regulator Pro
325VA Model F6C325 as a 12V 7.5Ah battery.
After ordering this battery and receiving it I found out it was not
the right battery! I needed a 12V 4.5 Ah battery.
You were extremely understanding of the problem and sent me a new
battery free of charge no shipping or any other expense. I have rarely dealt
with companies that care about their customers as much as you do. I would
recommend your company to everyone and anyone needed batteries or any
products that you are involved with. You are fantastic.
Thanks for making things right.
Steve Schaeffer
Studio City, CA
From: Steven Schaeffer
To: orders@batteryspec.com; sales@batteryspec.com |
Dear Batteryspec.com
staff:
I just want to say your batteries are so good in quality, and your price
is so reasonable. I have shopped many other websites before and your
customer service and fast shipping are better than anyone I dealt with
in the past!
I feel so fortunate I found your website. Keep up the good work and I
definitely will come back for more batteries!
Sincerely,
Robert robfeng111 |
|
To Whom It May Concern:
This letter is to express my
deepest gratitude to the staff of www.batteryspec.com for their
assistance on 2/21/2006.
Ukiah Valley Medical center
is a small hospital that services the city of Ukiah and surrounding
areas in Mendocino and Lake counties. Over the course of a few days, it
was determined that an Uninterruptible Power Source (UPS) connected to
our phone system was not carrying the load during mild power
fluctuations.
As the result of some
electrical work being performed on some radiological equipment, our
phone system had been ungracefully rebooted four timers before we
determined the source of the problem, and that our UPS was not
protecting our phone system. Though the problem had been identified,
critical work in Radiology had to be put on hold until we could protect
our phone system. We needed new batteries for our UPS, and we needed
them as soon as possible, and they aren't the common brand of batteries
that are widely sold.
We found www.batteryspec.com
on the web, they were within driving distance, and so we agreed to buy
the batteries from them. I was prepared to arrive at their office when
they opened in the morning---they were prepared to meet me there that
evening!
As a result, we were able to
pick up the batteries at 10p.m.,arrive back at our facility by 1:30a.m.,
and have them installed and our phone system completely operational by
4:30 a.m., batteryspec.com's willingness to go the extra mile allowed us
to go the extra mile for our hospital. Thank you so much!
batteryspec.com exemplifies
how to give good customer service. I speak for my entire hospital when I
say, thank you forgoing the extra mile for our hospital!
From: Mark Turner, Information
Systems Site Coordinator
Ukiah Valley Medical Center
275Hospital Drive
Ukiah, Ca 95482 |
|
Subject: Big Amp Battery and Tempest Optimizer.
To
whom it may concern,
I own a 1992 Harley Softail Custom. The last two years. I was
continually having electrical issues with my
Motorcyle.
Since I purchased the Tempest Big Amp Battery and Tempest Battery
Optimizer, my electrical problems have
disappeared. As instructed I placed the easy quick connector on my
battery and connect to the Battery
Optimizer nightly.
My thanks and well wishes to Tempest Battery for producing a great
product and keeping the motorcycle
industry in mind.
Robert Perro |
I received the
replacement battery today for my UPS system. Thank you very much for
making sure I didn't want two batteries. In this day and age that is
real customer service.
Thanks again and I appreciate your service.
Don Hayden
Stapleton, NE 69163 |
