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**Customer Comments**

Subject: Re: Your BatterySpec Order

Hi, my name is Marilyn Woodman, and I placed an order yesterday, and I have to tell you how pleased I was about the whole thing.
It turned out that I WAS ordering the wrong things; furthermore, I had already ordered a recharger before I found your company that would have FRIED the batteries I have!
[Ron] was not in a hurry, but he was quite businesslike and didn't dilly-dally either, and he showed me what I should be ordering to make my project a success. That's not typical any more, and I just wanted to let you know how pleased I am with the whole thing. He also didn't pressure me to actually order, but as I said to him--those that do the work deserve to get the business.
I build custom Christmas displays, and these batteries and charger, as well as an electric wheelchair motor, are for a train. I also belong to several forums of people who are doing the same kinds of things, and I will be sure to pass your name and site link to them as well.
Thanks,
Marilyn Woodman
From: Marilyn Woodman

To: revans@imcpower.com
Sent: Tuesday, March 01, 2016 7:06 AM
Subject: Re: Your BatterySpec Order

David,

I just have to brag on your company!!!!!!!! Ordered this battery last Friday, Jan 30....got it today, Feb 03....take the weekend out of it and that comes down to 3 Days!!!! THIS IS GREAT! ALSO, the battery is perfect and is up and running!!! I will DEFINITELY use your company again....and will tell my buddies.

With great respect,
Joe Jones

From: Joe Jones
To: david@imcpower.com
Sent: Wednesday, February 3, 2016 6:11 PM
BatterySpec Order Feedback

"Great deals on quality batteries. We go through a ton of batteries, we have bought over $4000 worth from these guys in the last year.
We used to buy from a very well known "brand name" supplier and paid at least twice the price for the same quality.
Knowledgeable, friendly people and a great local source.

From: Scott B.
Posted: December 18, 2015
BatterySpec Order Feedback

Dear Ron,

I wanted to thank you for all of your help today in troubleshooting batteries and chargers for my Neuton electric lawnmowers. You are a WIZARD and have the patience of a saint in taking me through all the steps we needed to try to isolate the problems. I think your middle name should be TESLA for your profound knowledge of electricity .
Batteryspec.com should be very proud to have you on their team, your good nature and pleasant demeanor are a true asset to your organization. I hope they realize how fortunate they are to have you and how pleasant you are to work with. I will recommend Batteryspec.com to all my business associates and tell them to ask for Ron Evans.

Thank you again!
Regards, Michael

From: Michael
Posted: June 14, 2015
BatterySpec Order Feedback

"Amazing company!! I ordered HYS1222 battery. Fast shipping and great customer service. They were only one selling this kind of battery. Very happy. Saved me a lot of money. THANK YOU."

From: Artur
Posted: April 5, 2015
Subject: Re: Your BatterySpec Order

"Thank you, Ron Evans and Company, for your excellent help and support. This was such a pleasant experience for me, dealing with your company. I felt I was being taken care of by real people who are totally interested in my needs. I wish there were more businesses out there that offered this kind of customer service. I will remember this experience each time I boot up my computers, which will now be protected from power losses. Because I make my living with my computers, the batteries are vitally important. Thank you again."
James B. Gardner

From: James B. Gardner
To: orders@batteryspec.com
Sent: Wednesday, Monday, January 12, 2015 11:27 AM
Subject: Re: Your BatterySpec Order

"To whom it may concern:
I would like to thank your team for your reliable and excellent service. I have dealt with BatterySpec.com several times over the past year and I am amazed at the knowledge of your staff and their dedication to service. Specifically, Ron has helped me navigate multiple questions and directed me to the right answer. I am happy to be able to work with such a supportive company.
Thank you,
Anthony Stewart

From: Anthony Stewart
To: orders@batteryspec.com
Sent: Monday, November 24, 2014 7:50 PM
Subject: Re: Your BatterySpec Order

"Dear Sirs,
We have received our order #B20524 two days ago. Thanks very much for your prompt and excellent service.
Evelyn Yeh

From: Evelyn Yeh
To: orders@batteryspec.com
Sent: Wednesday, July 23, 2014 12:01 PM
Subject: Re: Your BatterySpec Order

"Ron,
Y'all at IMC Power rock! The new batteries are perfect and I'm happily "zipping" around on my energized electric scooter. Just wanted to send a bit "Thank you!" to you and all at IMC Power!
Best Wishes,
Susan

From: Susan T. Meiers
To: orders@batteryspec.com
Sent: Tuesday, April 08, 2014 11:28 AM
Subject: Re: Your BatterySpec Order

"To Whom It May Concern,
I would like to take a moment to commend one of your employees, I met him today over the phone, his name is Ron. he was one of the most professional tech support person I have spoken with in the last five years or so He not only represented your company and your products in a very clear and concise way. Even though I had only purchased one battery from your company, he remained patient and polite during our conversation as if I were a major buyer. I will be back as a customer, in the meantime, I am going to pass on your contact details to everyone I meet who needs battery's I wish I had three employees like him, Thank You Ron
James Rowell

From: James Rowell
To: orders@batteryspec.com
Sent: Friday, March 28, 2014 12:42 AM
Subject: Re: Your BatterySpec Order

I would like to express appreciation for the good service and help from your people. I spoke with Ron Evans about my order and he was very helpful in helping me find what I needed as well as suggested the trickle charger that would work for my application and help with battery life. Thanks, great service
Bill Harris

From: Bill Harris
To: orders@batteryspec.com
Sent: Wednesday, March 05, 2014 4:59 PM
BatterySpec Order Feedback

"I was referred to this place by Neurolink in San Mateo. Because BatterySpec.com is in San Jose and we are in Campbell I drove to this place to buy a battery. Because I wasn't sure whether I would find the right battery or not I decided to bring in the unit i needed the battery for with me. I asked Ron, the guy who was helping me if we could install before I left. When he tried the cables in my unit were getting caught behind the battery and the unit would turn off. The whole time it was my unit the one creating the problem yet both he and Derek were determined to make it work and worked on it until they got it done. Their service is outstanding!!

I can't thank them enough for all they did. If batteries is what you need, THIS IS THE PLACE FOR YOU! They have them all! That along with their great service makes this place the best place to buy your batteries at.

Thank you Ron and Derek, you two were awesome!!"

From: RosaMaria C. - Crossroads Health Center
Posted: April 25, 2012
BatterySpec Order Feedback

"I have been a BatterySpec customer for nearly 10yrs. I've used them numerous time for replacement batteries for both personal and professional gear. Thier website is easy to navigate and helps you find what you need fast. Tech specs are also available, so you can be sure it fits before you order. Shipping is reasonable and fast. I am fortunate to live within an hour of their business. During my last visit, they took the time to test the charging circuit of the UPS I was buying replacement batteries for. They are knowlegeable, friendly and have always been helpful. Their batteries are great, and have always performed well. I have never had an issue or premature failure with any of their products. Highly recommended!"

From: RK
Posted: October 1, 2011
BatterySpec Order Feedback

"Batteryspec.com has been a very helpful site for me.I have two UPS back-ups that seemed thay needed a replacement battery. The site was very friendly and wanted to call to get a little more information regarding the battery i needed. I called and a customer service rep answered and was very helpful. Not only did thay have the battery i needed at the best price,but thay also had a better replacement for long run time that was still less than most others. I recieved the batteries promptly and installed them in my units and now thay are backing up my equipment. Thank you for your customer service and a great product....."

From: William Jones
Posted: September 23, 2011
Subject: Re: Your BatterySpec Order

Thanks for the extra great service.
I am on several tech forums and I will tell them about you.
Fred Michie

From: Fred
To: <orders@batteryspec.com>
Sent: Wednesday, July 20, 2011 1:35 PM
Subject: Re: Your BatterySpec Order

Hello,

I would like to acknowledge you for your great service - I spoke to two different representatives as I was searching for the correct battery. Both were very imformative, friendly, and professional. I received exactly what I needed and my cute five year old is loving driving her john deere gator around our property.

Thank you,
Kelly McHugh

From: Kelly McHugh
To: orders@batteryspec.com
Sent: Tuesday, June 21, 2011 10:07 AM
Subject: Great Service

Ron,
I wanted to thank you for the great service and assistance in purchasing a battery for my ATV. Your help and fast service was outstanding. From one veteran to another, thanks for your service. You may post this comment.
Sincerely,
Dean Jay
CMSgt, USAF, (RET)

To: sales@batteryspec.com
Sent: Monday, January 17, 2011 12:57 PM
Subject: thanks for the excellent service

Got my batteries today. I really appreciated your website that had all of the relevant dimensions and battery specs, as well as pictures. Also appreciated your rapid attention to my order that I entered just before the holidays. I'll be back and recommend you to otheres.

John Watson

From: John Watson
(Nevada)
To: orders@batteryspec.com
Sent: Tuesday, November 30, 2010 7:20 PM
Subject: Thank you! order A72218

Wanted to take a minute and thank you for getting me the correct batteries when I had supplied some incorrect information in my online order. You took the time (sorry, forgot the name of the nice gentlemen) to contact me by phone to correct my mistake and get me the batteries I needed. I left a positive review for your company at http://www.resellerratings.com/store/Batteryspec (trailman55, my reviewer name).
Thank you very much,


From: Dave
(California)
To: sales@batteryspec.com
Sent: Monday, October 11, 2010 3:00 PM
Subject: Customer Comments for BatterySpec.com from Dottie Graham Thanks again Ron, stay blessed.

I want to take a moment to thank you, as well as everyone at BatterySpec.com for the excellent service and the professionalism that was extended me during my recent purchase of three - 12V 12AH batteries.
Ron, you are the BEST, in my opinion you are indeed a very personable and knowledgeable individual. Not only did you answer all my questions, but you also walked me thru the entire process of connecting the battery pack to my electric trike as well as helping me out with a "Dottie Opps" situation you were there for me during the entire procedure.
It is not often that when you are purchasing something online that people do what you have done for me, you went beyond the call of duty in terms of customer service
When I need batteries for my other scooters in the future BatterySpec.com is where I will get them! Hands down this purchase has been one of the best experiences I have had purchasing something of this nature over the internet. I highly recommend this website to any and everyone that is looking to purchase batteries. cables, connectors, fuses, chargers, meters, and list goes on and on over the internet
I searched the internet for the best price, and when I clicked on your website, http://www.batteryspec.com. I could not be more satisfied. Aside from getting the lowest price, you personally took the time to make sure that I had just what I needed.

Thank you again, stay blessed and if at all possible keep in touch.

From: Dottie Graham
(Illinois)
To: Ron Evans
Sent: Thursday, July 22, 2010 1:57 PM
Subject: thank you

Ron,
I am writing to thank you for the excellent job you did in assisting me over the phone the wiring direction of my installation of batteries to the APC Smart UPS 1500 SC. I would have been here all week had you not been open and known what you were doing. You did an impeccable job assisting me and I am grateful for that. Please let your supervisor, etc. know that you did a great job, I am very impressed and you have bragging rights as far as I am concerned. Thank you so much!
Thank you, thank you, thank you!!!!!

Joleen Ignaszewski
Systems Manager
Rape and Abuse Crisis Center

From: Joleen Ignaszewski
(North Dakota)
To: revans@imcpower.com
Sent: Wednesday, July 14, 2010 4:41 PM
Subject: Order #A67719

Greetings to all

Thank you for your professionalism in handling my recent order. The price was great as was the customer service. My order arrived quicker than gossip travels, and the battery fits and performs as indicated on your Web-site.

Best 2all at Battery Spec,
Robert Berglund

From: ROBERT BERGLUND
(California)
To: orders@batteryspec.com
Sent: Wednesday, June 23, 2010 8:08 PM
Subject: RE: Your BatterySpec.com Order (Nevada)

Batteries got here fine yesterday, and the scooter's running great. You made my grand-daughter very happy. Thanks!

Dave

We can do no great things, only small things with great love. Mother
Teresa

From: Dave Carroll
To: <orders@batteryspec.com>
Sent: Saturday, June 05, 2010 10:27 AM
Subject: Replacement Batter for Power Wheels Jeep

I recently needed to get a replacement battery for a second hand power wheels jeep for my two sons. batteryspec.com was very easy to use and very informative for exactly what I needed. After receiving my battery, I had called about a couple of questions I had about the fuse relay for the leads to the battery. A gentlemen named Ron was very personable and knowledgable and answered all my questions. He went far beyond excellent in terms of satisfactory customer service. He was very professional and helped me get the right fuse for the battery to work properly. There is no decision to
make if I need another battery in the future. This is where I will get it! Hands down one of the best experiences I have had purchasing something of this nature over the internet. I highly reccomend this website!

Thanks again Ron for all your help!!!

Kevin
Beacon, New York

From: Kevin Pobursky
(New York)
To: <sales@batteryspec.com>
Sent: Thursday, April 29, 2010 1:51 PM
Subject: Re: temperature for float charge

Thanks Ron! I'll be sure to keep your company in mind when I need a replacement battery. You come highly recommended from others with the Silent Partner machines.

Rod

From: Rod Truesdell
To: revans@imcpower.com
Sent: Wednesday, March 17, 2010 10:37 AM
Subject: Thanks for the excellent service!!!

Thanks for your technical advice and prompt shipping of the battery and charger. I used two computer fans and your 12V 10AH AGM deep cycle battery to build a bathroom fan for my daughter's apartment. There is no outlet near the window, and she did not want to use an extension cord.
She says the fan works very well.

Thanks again!!

-- Paul

From: Paul Kaplan
(Massachusetts)
To: orders@batteryspec.com
Sent: Monday, December 07, 2009 8:39 AM
Subject: Order number A58027

Ordered late on Monady, you guys shipped on Tuesday, and I received the battery on Wednesday. The battery works very well. Awesome.

Superb customer service!

Thanks.

Ramůn G CastaŮeda

From: "Ram ů n G Casta Ů eda"
(California)
To: <orders@batteryspec.com>
Sent: Wednesday, November 25, 2009 11:58 PM
Subject: Re: Battery Shipment

I received my battery and hooked it up in 10 minutes. It works great I am charging it right now! Thanks so much for a great buying experience. I will buy all my batteries from you from now on! Steve

From: Steve Wade
(Tennessee)
Sent: Thursday, October 15, 2009 4:10 PM
To: derek@imcpower.com
Subject: Thank you for helping us with our order. #A55447

Dear Mr. Evens,

I wanted to take a moment to thank you and the other people at BatterySpec for the excellent service and for helping us get a new battery. The battery, a Tempest TR5-12 is being used in a battery pack that helps supply power to a laptop that we use at events around the state. We call the entire system our Solar Powered Laptop. As a part of our Environmental Awareness Program we like to run short videos during our presentations that show some of the fun things our organization as done at past events. We also show information about what we have accomplished and what we are planning to do in the future. Lastly we use our Solar Powered Laptop to train our volunteers and members by playing videos like the training and safety video provided to us by the Road Commission.

A lot of what we do is geared towards being more environmentally aware and your battery is a key component to a lot of that we do here. Without it, the system simply would not work and we do not think it would have the same impact that it does now.

Thank you again,

Sincerely,

Reverend Stan E. Newcombe II
Director
Wolf Run Wildlife & Spiritual Sanctuary

From: Stan Newcombe
(Michigan)
To: <revans@imcpower.com>
Sent: Monday, October 12, 2009 11:16 PM

Better Battery Brokers

| | Comments (0) | ShareThis
303.jpg

This may be a bit arcane -- it's not every day you might need batteries for your sump pump or your tennis ball shooting machine, but if you do, I've found a company that can power your world. Batteryspec.com is your one-stop shop for all things voltaic, veteran owned-and-operated and staffed with some of the friendliest folks outside of one of them hippie communes. One Michelle Evans handled my order for replacement batteries for my eGO electric cycle (a previous AGT entry), and couldn't have been more gracious, professional, even witty! We commend the folks in San Jose for their judicious eye when it comes to staff.

What are your power needs? Wheelchair batteries? Yep. Camcorder? Covered. Jet-Ski? Yesirree. Snowmobiles, medical, lawnmowers -- yes, yes, yes! What else? Great prices, incomparable customer support and lickity split delivery. 1-800-727-VOLT gets you to one of their ace Power Rangers. Batteryspec is a credit to flowing electrons everywhere! Power to the people.....

Subject: Re order number A54499

Thank you very much for your great service. I shall recommend you to everyone. I received my order yesterday, 9-21-2009.
Thanks,

Wayne Spinks

From: Wayne Spinks
(Georgia)
To: orders@batteryspec.com
Sent: Tuesday, September 22, 2009 1:29 PM
Subject: thank you!

Hi,

I just wanted to write to say how much I appreciate your staff's support in bringing a beloved old Ryobi battery powered mower back to life. Without the technical knowledge of your staff AND their willingness to walk me through troubleshooting over the phone, it would have been the scrap heap. I want to especially thank Ron Evans who took the time this afternoon to walk me through electrical testing of system components to figure out the problem and give me a work around solution to a failed component. To top it off, the battery and charger I purchased from you are the best prices I found any where.

If only all businesses were as competent and helpful as yours.

Thank you again

-Mark

Mark Miller
Truckee CA

From: Mark Miller
(California)
To: sales@batteryspec.com
Sent: Monday, August 24, 2009 5:31 PM
Subject: THANKS!

Dear Ron.

I just wanted to take the time to thank you. I needed replacement batteries for my Belkin Battery Backups and after searching the net for the best price, I came to your company, http://www.batteryspec.com. I could not be more satisfied. Aside from getting the lowest price, you personally took the time, several times before and after battery delivery, to help me choose and order the proper batteries, as well as test my units to insure they were OK. The batteries arrived within a few days and the backups are now up and running thanks to you and your staff. Lowest price, fast shipping, patient and unlimited customer service - too bad all companies are not like yours. Thank you again.

Sheldon Altman

From: SA
(California)
To: revans@imcpower.com
Sent: Wednesday, July 29, 2009 11:13 AM
Subject: my new battery

Just wanted to say THANK YOU to Derrick for his professional service and recommendations. The battery he suggested fit very well in the confined space of my portable jump starter and power supply. This TEMPEST battery is so much stronger than the original. I have never personally heard of tempest until finding you on the web. I called the toll free number and discussed my application with Derrick and bought on his recommendation. I received better service from our phone conversation than from the local battery store where all the answers were only yes or no without any explanation as to why. Thanks again for your help. Sincerely Chris S. order # A51595

From: Chris Stines
(Texas)
To: sales@batteryspec.com
Sent: Tuesday, July 28, 2009 12:46 AM
Subject: great company

just want to say, you're a class act. everytime I've ordered, you are prompt and no one beats you shipping charges. so many firms will give you good prices and then inflate the shipping charges.

From: minnette hedges
(Washington)
To: orders@batteryspec.com
Sent: Monday, July 06, 2009 6:11 PM
Subject: RE: Your BatterySpec Order

Derek,

Thank You for the favorable consideration your company has given me on my battery purchase. Seems like I ordered the wrong battery the first time around and your great customer service was able to get me the correct battery at the original price. And all in one day. So again, thanks for the great customer service and I highly recommend batteryspec.com as a quality vendor. Your prices are the best and your customer service is exceptional.

Best regards,

Vince Herman

From: V. Herman
(California)
Sent: Wednesday, June 10, 2009 10:45 AM
To: Derek Evans
Subject: Thank You --

Hello - -

On Thursday May 28th I placed an order with your firm for two TD 12-12 batteries (Order #A49709).

The man who took my order was very helpful and when I asked if the order could be shipped that day, he said he would try.

Well, he did better than "try". Not only was the order shipped from you on Thursday afternoon . . . it arrived at my home in Monterey on Friday afternoon . . . the new batteries were installed . . . and by Friday evening we had one very happy eighty plus year old woman.

Please convey our warmest thanks to the gentleman who went the extra mile for a customer. We appreciated his efforts and I hope you realize how good he is for your firms public relations.

Thanks again -

LW McIntyre

From: LW McIntyre
To: <sales@batteryspec.com>
Sent: Thursday, June 04, 2009 11:40 PM
Subject: RE: Your BatterySpec.com Order

You shipped my battery on Monday. I received it today (Wed). I installed the battery and it worked great.FAST shipping! Great product! Excellent price! Wonderful personal service!
What more could anyone want. You guys are the BEST!
Thank you very much,
steve cyrus


From: steve cyrus
(Washington)
To: orders@batteryspec.com
Sent: Wednesday, June 03, 2009 7:34 PM
Subject: Re: how to wire 24volt battery

thank you so very much. you helped me out tremendously. you are right,better to ask and be safe than sorry. thank you again, i really do appreciate it.

joe burkett

From: Smokin Joe
(Pennsylvania)
To: "revans" <revans@imcpower.com>
Sent: Thursday, April 30, 2009 1:48 PM
Subject: RE: Your BatterySpec.com Order

I received the replacement battery and it work very well.

Paul

From: Cotter, Paul
(Texas)
To: <orders@batteryspec.com>
Sent: Friday, April 10, 2009 3:23 PM
Subject: Re: Your BatterySpec.com Order

I received the batteries. My son has been riding his scooter and is so happy! Thank you ever so much. I will refer anyone that needs a battery to you!

Thanks again,
Susan McCann-Piganelli

From: Susan McCann-Piganelli
(Pennsylvania)
To: orders@batteryspec.com
Sent: Monday, April 06, 2009 6:04 PM
Subject: RE: Your BatterySpec.com Order

I received my battery's, they worked like the original. Thanks for your Great service.

Donnie

From: Donnie Smith
(Georgia)
To: <orders@batteryspec.com>
Sent: Monday, April 06, 2009 5:59 PM
Subject: RE: BatterySpec Order A45152

Thanks Michelle.
I have been looking for a new vendor in this area, and I think I may have just found them. You guys made this process easy from start to finish.

Billy McDonald
Vice President of IT

From: Billy McDonald
(Louisiana)
Sent: Thursday, April 02, 2009 6:32 AM
To: Michelle Evans
Subject: Thank You

Hi,

Please forward this to Ron Evanís manager/supervisor. I had called today and Ron was very helpful in finding the right battery and charger for my application. He listened to my problem and was able to quickly calculate my needs and suggest a battery. He also told me exactly which connectors I needed for the charger. I had previously spent time on the website but now wish I had called Ron earlier. His professionalism and knowledge really saved me a lot of time.

Thank you.

-- Jim Hsin

From: Jim Hsin
To: sales@batteryspec.com
Sent: Tuesday, March 24, 2009 9:38 PM
Subject: Re: Your BatterySpec.com Order

Thanks folks. Your quick response and technical help really is great. You are my battery supplier from now on.

From: Eugene ORourke
(California)
To: orders@batteryspec.com
Sent: Friday, March 13, 2009 4:29 PM
Subject: Thanks!

Hi,

I just wanted to say thanks for the fast service, and great product. I ordered and RBC11 replacement and the batteries showed up last night and about 30 minutes of moving fuses and protective covers and I was up and running.

David Dolgin

From: David Dolgin
(California)
To: sales@batteryspec.com
Sent: Wednesday, March 11, 2009 1:42 PM
Subject: Just wanted to let you know

I ordered my Battery on Tuesday March 3rd and to my delight it was on my porch the very next day with standard 3 day shipping!
Wow. I am impressed. Thank you very much for your great Customer Service and awesome, user friendly website.
We charged the battery last night and everything appears to be a go! The kids are happy to get to work the camcorder. I will definitely be referring your site to anyone that needs replacement batteries etc.

Thanks again!

Amy Smiley and family

From: Liz Minelli
(California)
To: orders@batteryspec.com
Sent: Thursday, March 05, 2009 3:23 PM
Subject: Re: APC Battery Replacement

Thanks Derek. If your product is anywhere near as good as your support you've earned a customer for life and I'll refer to my friends. I've got several with UPS units and one in particular who's the IT director for a company here in Houston, and I think he's getting ready to replace units or batteries.

Best Regards,
Terry Ford

Sent from my iPhone

From: Terry Ford
(Texas)
To: Derek Evans
Sent: Wednesday, February 25, 2009 4:46 PM
Subject: Customer feedback

I was given three second hand UPSís; one APC Smart-UPS 1000 and two Belkin F6H500-USBís, all taken out of service because of battery failure.After some comparison shopping of price and selection I placed an order for a replacement pack for the APC to evaluate fit, performance, etc. They arrived promptly and work PERFECTLY! I then placed another order for batteries for the two Belkinís; again, they arrived promptly and work perfect.
Great product, great price, thank you!


Stewart W

From: Stew
(Washington)
To: sales@batteryspec.com
Sent: Tuesday, February 10, 2009 9:37 AM
Subject: Re: Your BatterySpec.com Order

only took two days to get my battery I buy many things on the internet and I've been more than happy with your service. you've got a good product at a very good price. my batteries that I brought for one of my electric scooters three years ago are
still going strong. keep up the good work. donald

From: minnette hedges
(Washington)
To: orders@batteryspec.com
Sent: Thursday, January 29, 2009 8:59 AM
Subject: Re: Your BatterySpec Order

I received excellent customer service from a gentleman named Ron. He took the time to ensure I had the right items and configurations. I will return in the future for additional purchases.

Eldred

From: "Drew Moore"
(New Jersey)
To: <orders@batteryspec.com>
Sent: Wednesday, January 28, 2009 9:25 AM
Subject: RE: Your BatterySpec.com Order

Thanks again now I can ride my chair

Free at last

jude

From: Jude Genova
(California)
To: <orders@batteryspec.com>
Sent: Saturday, January 17, 2009 8:30 PM
Subject: RE: Your BatterySpec.com Order

Greetings BatterySpec People.
Thank you for your prompt shipping. I was surprised to find my package on my front porch when I got home today. Excellent service and communications. I'll be back for more.

Sincerely, John Kauffman dba/The Dalles Electronics Co.

Happy New Year to you too!

From: John Kauffman
(Oregon)
To: orders@batteryspec.com
Sent: Wednesday, January 07, 2009 11:12 PM
Subject: Good Job

Mr. Evans,

Thank you very much for your assistance. You did an excellent job today. You have improved my customer satisfaction regarding this issue.
Please send the check to the following address so my three kids can eat at Christmas:

Chad Graham
Order #: A37214

From: Chad Graham
(Virginia)
To: revans@imcpower.com
Sent: Thursday, December 04, 2008 2:31 PM
Subject: Re: Can not find the right Battery, Please help!

Ron - Thank You - Thank You Very Much! You saved me a lot of worry and probably from buying another alarm system!

From: Robert Otworth
To: Ron Evans
Sent: Wednesday, November 19, 2008 6:09 AM
Subject: Re: Your BatterySpec.com Order

Wow....you are fast..I ordered this yesterday it came this morning...wow....
Thank you so very much
Geneva Lewis

From: Geneva Lewis
(California)
To: orders@batteryspec.com
Sent: Wednesday, November 05, 2008 12:33 PM
Subject: customer service

You helped me last week, I spent many hours trying to find F1 terminal batteries, and could not. So I have to convert my cables as you suggested at that time. When I called today, Derick talked me through it all again.

I have looked, called, and emailed so many companies in this search. No one even approaches the quality of your customer service. I look forward to my new batteries and the ability to scoot around again. Thank you for the excellent care to boost your customer's confidence now to adapt her scooter to new terminals and new power. Nancy Chinn Little River, CA

From: Nancy Chinn (California)
To: revans@imcpower.com
Sent: Friday, October 10, 2008 12:07 PM

Subject: Thanks for great help

I just received help from Ron Evans about 2 batteries that I purchased from batteryspec.com. I want you to know that he very knowledgeable and helpful and even anticipates questions. I learned how to test battery
chargers from him. He also explained exactly what I needed to purchase from the batteryspec.com site. If I have any future questions, I hope I talk to him again. Thanks.

Scott Hafer
Order Number A35775
and will order battery charger today

From: ScottH
(California)
To: <revans@imcpower.com>
Sent: Friday, September 12, 2008 12:59 PM
Subject: Thank You

Dear Ron,

Thank you so much for helping me install the battery to my son's Safety First Corvette this morning. I must admit that when I received the battery I was a little overwhelmed and thought that I'd never figure it out. I called the company and they directed me to you. You were very patient and not only explained what I needed to do, but directed me the visual on the website to show me exactly what it should look like. I thank you for staying on the line with me until I had the battery installed. You were so kind to direct me through each step.
Again, I appreciate your patience and your time. The battery is in and the car is running!

Sincerely,
Andrea Sergi

From: Andrea Sergi
(Arizona)
To: revans@imcpower.com
Sent: Wednesday, September 10, 2008 11:20 AM
Subject: Re: ORDER A35294

Hey Arnold!

Just waned to let you know I received the TD12-12 battery via UPS yesterday, Thursday the 4th.! Works like a charm in the batmobile and the adapter kit made the conversion easy. Thanks again for your battery application expertise and I look forward to dealing with you in the future!

Mike

From: Mike Rolfs
(Florida)
To: Arnold Micarsos
Sent: Friday, September 05, 2008 6:21 PM
Subject: order#A35180 Thanks

I just wanted to thank you for the battery for my grandkids Fire Truck. The set up worked great and we were up and running in no time. I looked every where for that battery and I was so glad to finally find it. I will be coming to you for any other battery needs. Thanks again, Cheryl

From: cheryl williams
(Georgia)
To: sales@batteryspec.com
Sent: Thursday, September 04, 2008 7:09 PM
Subject: Many Thanks!!!!!!!!!!

Mr. Evans,

I want to thank you so much for spending (so much) time with me today on how to connect my 5 year old sons Tempest Battery for his Safety First Fire Truck battery.

I am not a technical person and even though I was at "wits-end" you continued to direct me towards completion.
I really appreciate your CUSTOMER SERVICE you provided and your kindness. I must admit that even though I was giving up - you did not give up on me!!!!!

I hope this message gets in to the proper hands so that your management can see how much appreciation I have for you.

Thank you again!
Jim Proietti
Leominster, Massachusetts

From: Jim Proietti
(Massachusetts)
To: revans@imcpower.com
Sent: Wednesday, September 03, 2008 3:31 PM
Subject: Your excellent service

Ron,

Thank you so very much for your help in finding the correct battery and parts that we needed. I must say that Iíve never had anyone work so carefully to ensure that our order is correct. Your suggestions and instructions were so helpful! I have put your website under my ďfavoritesĒ and will let others know that this is the place to go to for batteries and excellent service.
Thank you again.

With sincere appreciation,

Ceil Jancola

From: Jack and Ceil Jancola (Vermont)
To: revans@imcpower.com
Sent: Tuesday, September 02, 2008 12:51 PM

Subject: Your BatterySpec.com Order

I received my battery yesterday. Thank you for the great service.

Randy Duby

From: Randy Duby
(Michigan)
To: orders@batteryspec.com
Sent: Friday, August 15, 2008 5:05 PM
Subject: Your BatterySpec.com Order

Got the battery earlier this week. It's great. Thanks.

Frank Potts

From: Frank Potts
(South Carolina)
To: orders@batteryspec.com
Sent: Tuesday, August 12, 2008 3:59 PM
Subject: Ron is the Best !!

Ron in your Tech Dept was a big help at figuring out what I had done wrong when replacing the batteries in my UPS. I have the same brand battery you sell in my alarm system and the battery has done a great job. Thanks Ron !
Hank White
Catawba, NC

From: AusDog
(North Carolina)
To: sales@batteryspec.com
Cc: orders@batteryspec.com
Sent: Tuesday, August 19, 2008 9:23 AM
Subject: Re: Your BatterySpec Order

Sirs,

I thank you for your prompt service. I received the batteries today. Unfortunately, I am happier with your service than the delivery by United Parcel Service. UPS did not deliver the package to my apartment earlier today. They did not make any attempt to deliver it to the correct address. Instead they delivered it to the office of the apartment complex.

When I found out that the package was delivered to the incorrect location, I called the UPS customer service and discussed it with the telephone agent, her supervisor, and the supervisor of the delivery driver. The supervisor told me that the driver made two attempts to deliver the package, and that both myself and my wife did not hear the buzzer. After this discussion, we tested the door buzzer three times, All three times we heard is clearly in two different rooms. I believe that the delivery driver did not make an attempt to deliver your package and lied about it to his supervisor

I strongly encourage you to offer competing delivery service to your customers. My strong preference is to not use UPS services, since they do not deliver as promised, and since they lie to package recipients.

From: Jerrold Johnson (Ohio)
To: orders@batteryspec.com
Sent: Wednesday, August 06, 2008 1:10 PM

Subject: Re: Your BatterySpec.com Order

Hi ,received the batteries. My son installed them and charged them work great so far. We don't know what to do with the old batteries. Do you know how we can get rid of them? Audrae

From: Audrae
(California)
To: orders@batteryspec.com
Sent: Sunday, July 13, 2008 9:01PM
Subject: RE: Your BatterySpec.com Order

Thank you so much for resending a new battery! I popped it on the camera and this time it fired right up! Thanks for your prompt attention to this problem! Wonderful PR!

From: Randolyn Wadman (Utah)
To: <orders@batteryspec.com>
Sent: Tuesday, May 20, 2008 1:25 PM

Subject: Re: Your BatterySpec.com Order

The batteries arrived yesterday. I want to thank you for the prompt shipping and excellent service.

From: J Robert Faulkner (Nevada)
To: orders@batteryspec.com
Sent: Wednesday, May 07, 2008 9:25 AM

Subject: battery

WOW...i already received my battery...that is some customer service...
I am truly shocked...more businesses should be so good...thanks..

From: lynne brown
(California)
To: orders@batteryspec.com
Sent: Tuesday, May 06, 2008 4:53 PM
Subject: Re: Your BatterySpec.com Order

Today I received the refund on the price difference between the 9 Ah and 7.5 Ah batteries. (shipping error) Thank you for your generous refund. Be ordering again as the need arises. I have spread the word among friends and family about your prices and selection.

Don

From: Donald & Laverne Mowers
(Arizona)
To: <orders@batteryspec.com>
Sent: Wednesday, January 16, 2008 12:29 PM
Subject: Re: Battery order

Hi Ron,
Battery arrived Saturday. Thank you very much for everything. It was very much appreciated. I will pass your website along to my friends.
Dvaid Mahoney

From: Dave and Donna (Florida)
To: Ron Evans
Sent: Monday, January 14, 2008 11:06 AM

Subject: Re: regarding order no.: A26902

Hi Ron
Thank you, they arrived and work great!

From: LIBrkr
(New York)
To: revans@imcpower.com
Sent: Monday, December 10, 2007 11:57 AM
My name is Charles, and I wanted to thank you for your personal attention and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!

Charles,
(Canada)
Sent: Friday, December 07, 2007 9:07 AM
Subject: Order A26302

Thanks for the fast service-batteries work great.
Jim
<*((((((><

From: Jim Grimes (Washington)
To: sales@batteryspec.com
Sent: Friday, November 09, 2007 5:12 PM

Subject: Re: Your BatterySpec.com Order

Thanks! Quick ship, works great!

From: "Kris Markley"
To: <orders@batteryspec.com>
Sent: Friday, November 09, 2007 1:10 PM

From: john bannister

Just a small note to tell you i recieved the battery monday afternoon.I put it in the mower and it worked great. got it just in time because today it started to snow, not much but its on its way.Thanks for all the help and will be telling my friends about your site.Your prices and service are excellent. By the way just so you can compare the price that battery would of cost me $159 from the company up here plus taxes and shipping.thanks for all your help and have a great week, whats left of it.

John Bannister

Sent: Wednesday, November 07, 2007 5:58 AM
To: mevans@imcpower.com
Subject:

From: Olympic Collection Inc.

Regarding: Order A25532
I received the above order today. It is amazing how quickly the battery came. I put it in and it is working great. I donít always say thank you for a job well done and I wanted to compliment your company.

Farooq Ansari

Olympic Collection Inc.
16040 Christensen Rd Ste 214
Tukwila, WA 98188
203 812 1770

To: sales@batteryspec.com
Sent: Monday, October 08, 2007 11:14 AM
Subject: Order A25532
Subject: RE: Your BatterySpec.com Order

Very fast order processing and handling. I'm impressed!!
Thanks,

Val Wooley

From: vwooley7781
Sent: Monday, September 17, 2007 3:45 PM
To: orders@batteryspec.com
Subject: Re: Your BatterySpec.com Order

Gentlemen,

I wanted to thank you for your great service and kindness regarding my order. Since you did not have the battery that I ordered in stock at the end of month, you upgraded my order to a better battery at the same price. Thank you! You guys are great.

Sincerely,

Ted Gould

From: Ted Gould
To: orders@batteryspec.com
Sent: Friday, September 14, 2007 2:34 PM
Subject: Customer Service

I had the incorrect battery shipped to me by mistake. I called to have the problem corrected and I was greeted by Michelle. She was a joy to work with and had my issue solved in minutes. I shop for everything online and this by far surpassed any experience I have ever had with a product issue. I hope her supervisor reads this and appreciates her expertise with the product line and more importantly dealing with the customers.


Thanks, Tracy

From: tjtexas23
To: sales@batteryspec.com
Sent: Friday, August 31, 2007 12:52 PM
Subject: a quick thank you

I just wanted to thank you for quick shipping. The battery fit perfectly. I was really worried about using your site to start out with to be honest. I tried to research the company first and couldn't find anything on the BBB site. That almost stooped me from ordering. I did find that the site and the manufacturer had been in business for quite some time though. So I figured I would give it a try. And your prices were the best, even with shipping, for my battery for my CPS625AVR. I think the battery life is suppose to be longer than others I found also. Thank you again.

Oh and I would highly recommend trying to put your info on the BBB site if possible.

Sara in Alabama

From: Sara
To: sales@batteryspec.com
Sent: Friday, August 24, 2007 11:44 AM
Subject: Re: question

Thanks for your quick reply Ron. I've been waiting since Monday for a reply from Energizer. We had a power outage Sunday night and the back-up has not been working since. I will order the battery.

Linda

From: "Linda Bauer"
To: <revans@imcpower.com>
Sent: Wednesday, August 22, 2007 2:53 PM
Subject: New batteries !!

I got my new TR45's today. My son installed them and then I charged them 'til I got a green light and then hit
the road!! Positively awesome!!!! I was out for three hrs. and did about 9 miles and the needle hardly even moved!! They sure as hell make my Celebrity X hum !!! Great stuff guys !!!

Russ Tyrrell
New Jersey

From: WAKEISLANDJAKE
To: sales@batteryspec.com
Sent: Monday, June 18, 2007 6:53 PM

Subject: Re: Your BatterySpec Order

Your batteries arrived look great thank you. Hope to do business with you in the future--
Lovon Marge
vonmarchez@att.net

From: vonmarchez
To: orders@batteryspec.com
Sent: Thursday, June 14, 2007 2:53 PM

Subject: :D my batteries arrived!

Hello!
Just a quick note, my batteries arrived with no problems! I want to thank you for your attentiveness and the fast delivery of my products. I am a happy camper and very satisfied customer. I will recommend you and your site.
Sincerely
Judy Arriola-Nance

From: "Judy"
To: <sales@batteryspec.com>
Sent: Tuesday, June 12, 2007 7:42 AM

Subject: battery order

Hi, Mr. Evans,
As per our phone conversation yesterday concerning an order for a pair of batteries, I would like to thank you for taking the time and consideration of our financial situation. As you know, we are trying to use an old power
wheelchair for a student who has muscular dystropy. The previous owner of the chair passed away last year and his parents donated the chair to our school. It will make a big difference to this child's life as well as his
family's. They are currently having a difficult time getting approved by Medicaid for this piece of equipment. The discounted price of $84 per battery is very reasonable and we would like to thank you again for relieving some of the financial burden for our student.

The powerchair information:

Invacare ARROW FWD Power Wheelchair
Battery # : M22NF SLD (12V 50AH) G5
Parts # ( as quoted over phone): TR 55-12

Questions I would like to ask you:

Are the batteries original or refurbished?
Do the batteries have a warranty? and how long?
Can the batteries be easily installed? if not do you have a technician to
trouble shoot over the phone?

Please send me an e-mail regarding the price and I will take it to my
supervisor.
Thank you very much!

Jing Shan, Physical Therapist
PS 107

From: "Shan Jing (25Q107)"
To: <revans@imcpower.com>
Sent: Thursday, June 07, 2007 6:17 AM

Subject: Thank you

Thank you both for your assistance and patience with my UPS problem. It is rare indeed to get this kind of customer service from any business, online or offline, these days. Ron, you even helped me locate the best price on a new UPS when you knew it would mean I would then need to cancel my battery order with your company. I will certainly know where to place any battery orders in the future and that's with IMC Power-Batteryspec.com. Thanks again !

very best regards,

Glen

Pearland, Texas

From: Glen
Sent: Monday, April 30, 2007 1:55 PM
To: revans@imcpower.com

Subject: A Great Help!

The battery I ordered was shipped super fast! Then I found out that my connectors wouldn't fit the posts, so I called 800-727-VOLT and asked what I could do about this problem. They offered to send me new connectors that I can splice onto my cables, free of charge!

Thanks for great service,
Tracy

From: Tracy & Jeff
Sent: Wednesday, April 25, 2007 9:06 AM
To: sales@batteryspec.com

Subject: Re: BatterySpec Order A21856

Michelle,

It is truly a pleasure to do business with a company of such integrity. Thank you for making this right! I look forward to ordering from you again.

--shawn

From: Shawn Collins
Sent: Thursday, April 19, 2007 3:24 PM
To: Michelle Evans

Subject: Found out answer to previous email soory for time

I found my answer as to the shipping cost for the apc backup pro 650 battery cost.. Sorry I was not more patient I have run into so many sites that don't answer that question until you are checking out. Thanks for designing your site better than most. It might be nice to add something on the website that lets the customer know that you have that feature so they know they do not have to go very far in the checking process to find out. A note on the product page would be nice.

No need to reply to this message or my previous one

Thanks!

Mark Powell

From: Mark Powell
Sent: Monday, March 26, 2007 6:31 PM
To: sales@batteryspec.com

Subject: Thanks!

Hi:

It just occurred to me that I had totally forgotten to thank you. I had ordered two batteries from you in the recent past (can't even find the invoice right now, but one battery was for an BackUPS Pro 500, one for BackUPS ES 500). But both work perfectly - right product, right fit, right performance, expeditious order processing and delivery.

So, many thanks indeed. Happy customer!

Michael J. Kubat

ergonom3@cox.net

Virginia Beach, VA

P.S. In case I have already filled out some kind of customer satisfaction form for you, please view this e-mail as an example of early-onset Alzheimer's or possibly some subtle as-yet unidentified central nervous
system trauma... ;}

From: Michael J. Kubat
Sent: Monday, February 19, 2007 5:08 AM
To: sales@batteryspec.com

Subject: Re: Your BatterySpec.com Order

Thanks for the immediate shipping and quick communication. It has earned y'all another order, placed a few minutes ago. Here's to a happy longterm relationship, we hope.

BD

From: Buddy Donnelly
Sent: Monday, February 12, 2007 3:38 PM
To: orders@batteryspec.com

Subject: Customer comment

Dear Ryan,

As promised, I am writing to let you know how pleased we were with the service we received. As you know, we were in a bind and needed to replace all 64 batteries in our UPS immediately. Even though it was after your normal order processing cut-off time for same day shipment, you and your people boxed up all the batteries and got them out the door for next day delivery. They arrived the next morning and were installed by the end of the day. Thank you again.

Sincerely,
Mary Ann Burns

From: MARY ANN BURNS
Sent: Tuesday, January 16, 2007 10:20 AM
To: orders@batteryspec.com

Subject: Re: Your BatterySpec.com Order

You guys are FAST! Thanks very much. Merry Christmas/Happy Holidays!

George

From: George Hiscox
Sent: Friday, December 22, 2006 11:04 AM
To: orders@batteryspec.com

Subject: Very Satisfied Customer!

Dear Ron,

I just received the special battery terminals you sent me. Thanks very much! I'd also like to take this opportunity to tell you how much I appreciate the excellent service I have received from you and your company since I started doing business with you a short time ago.

In the course of my profession as an electronics designer I have had
occasion to deal with many suppliers of electronics related equipment, and I want you to know that the level of service provided by your company far exceeds what I have come to expect.

I especially appreciated the high degree of personalized attention you gave me last week when you spent nearly a half an hour over the phone helping me choose the right battery for my application.

You can be sure that you will be my battery supplier from now on and that I will recommend your company to all of my colleagues.

Thanks again for all your help!

Best wishes,

Steve Grumette
President
Omega Design

From: Steve Grumette
Sent: Monday, November 27, 2006 5:37 PM
To: revans@imcpower.com
Subject: Thank You

Attn: Michelle Evans. Dear Michelle-we received the batteries yesterday and they were placed into immediate service. Please accept our Thanks for the fast and professional serivce rendered by your organization. Regards, John Blair, Service Techincian. (Our order # A18995)

Tom Moore

From: Tom Moore
Sent: Friday, October 27, 2006 10:24 AM
To: sales@batteryspec.com

Subject: Tempest Battery

My home alarm system was installed in February, 1996 with a Tempest TR7.2-12 backup battery. In September, 2006 after 10 years and 7 months of reliably performing its task, the battery finally needed replacement. This is quite an achievement where similar competitor products routinely need replacing every 3-6 years. When you combine the serviceable life with your very affordable pricing, the total cost of ownership is remarkable.
I look forward to another 10 years of service with my new battery.

Regards,
Gary Clueit

Campbell, CA 95008
From: Gary Clueit
Sent: Thursday, October 19, 2006 2:16 PM
To: revans@imcpower.com
Subject: Many thanks - testamonial as promised

After a battery failure, I called the Tripp Lite to get a price on a replacement. I was given an item number and decided to check around to get a comparison price.

I found your website and proceded to check things out. It turned out that the battery designation I had been given by the O.E.M. did not match up with the battery shown on your website I called and talked to Ron Evans and he
helped me determine that the the information I had been given was incorrect.

I ordered the battery from you and it was delivered within the time interval promised.

I installed the battery, everything works fine and, needless to say, I am very pleased that I found your website. You saved me a lot of trouble and frustration.

Many Thanks!!!!

From: Donald Sherry
Sent: Sunday, June 25, 2006 10:11 AM
To: revans@imcpower.com
Subject: Re: Battery Shipment

Michelle,

Thank you for the excellent service your company provided. Gloria Scott

From: Gloria Scott
Sent: Friday, May 26, 2006 7:41 AM
To: Michelle Evans

Subject: Re: Credit Card Charge

Hello Michelle:

Thanks for your kind words. Yes, the batteries arrived just fine and I lost no time getting out to a movie as well as the MD.

This was my first time buying the batteries online and am I happy I did! I saved a ton of money on them and I'm telling everybody at the senior center the truth: the website is easy to navigate, the batteries came on time and quickly, and paying was a breeze.

Thanks so much.
Kathleen

From: kathleen hutley
Sent: Thursday, May 25, 2006 5:04 PM
To: Michelle Evans
Subject: Battery Shipment Details

Dear Michelle,

I wanted to send you a short note to let you know that the batteries arrived on time and in excellent condition. Please let Ron know that they installed perfectly and the UPS's they were intended for are now up
and running. Thanks so much for working with me to get the correct and best deal on the batteries that I needed.

Again, thanks,

Chuck Yech

From: CGY
Sent: Thursday, March 09, 2006 6:18 AM
To: 'Michelle Evans'

Subject: Great Prices

Hello-

I just wanted you to know that I just purchased 2 sets of batteries for our University's APC UPS rackmounts from you. We usually purchase from a discount outfit called think3p.com but I happened to see you had the
replacement batteries for %57 less than our "discounted" price. Incredible!

I'll be shopping from you in the future.

Thomas J. Young
Information Systems Coordinator
College of Agriculture, Room 22-213B

California Polytechnic University
San Luis Obispo, CA 93407

From: Thomas J. Young
Sent: Friday, May 05, 2006 12:53 PM
To: sales@batteryspec.com
Subject: Thank you for your Help From another Veteran

To Ron Evans

Thanks for helping me thru the new world of getting a pair of batteries for my wifes Amigo. I am sure the battery terminals will continue to change as time goes on. I also picked up a few points on working thru your web sight.

I say thanks again for your assistance. I now have the Model on file.

Edward Bojas From Michigan

From: Ed Bojas
Sent: Friday, April 21, 2006 4:28 PM
To: sales@batteryspec.com

Subject: Thank you note for fixing order number A16293

To batteryspec.com,

I need to write this note thanking you for getting me the right battery for my computer UPS.
As you know all the websites that sell batteries recommended a replacement battery for Belkin's Regulator Pro 325VA Model F6C325 as a 12V 7.5Ah battery. After ordering this battery and receiving it I found out it was not
the right battery! I needed a 12V 4.5 Ah battery.
You were extremely understanding of the problem and sent me a new battery free of charge no shipping or any other expense. I have rarely dealt with companies that care about their customers as much as you do. I would
recommend your company to everyone and anyone needed batteries or any products that you are involved with. You are fantastic.
Thanks for making things right.
Steve Schaeffer
Studio City, CA


From: Steven Schaeffer
To: orders@batteryspec.com; sales@batteryspec.com

Dear Batteryspec.com staff:
 
I just want to say your batteries are so good in quality, and your price is so reasonable. I have shopped many other websites before and your customer service and fast shipping are better than anyone I dealt with in the past!
I feel so fortunate I found your website. Keep up the good work and I definitely will come back for more batteries!
 
Sincerely,
 
Robert robfeng111

To Whom It May Concern:

This letter is to express my deepest gratitude to the staff of www.batteryspec.com for their assistance on 2/21/2006.

Ukiah Valley Medical center is a small hospital that services the city of Ukiah and surrounding areas in Mendocino and Lake counties. Over the course of a few days, it was determined that an Uninterruptible Power Source (UPS) connected to our phone system was not carrying the load during mild power fluctuations.

As the result of some electrical work being performed on some radiological equipment, our phone system had been ungracefully rebooted four timers before we determined the source of the problem, and that our UPS was not protecting our phone system. Though the problem had been identified, critical work in Radiology had to be put on hold until we could protect our phone system. We needed new batteries for our UPS, and we needed them as soon as possible, and they aren't the common brand of batteries that are widely sold.

We found www.batteryspec.com on the web, they were within driving distance, and so we agreed to buy the batteries from them. I was prepared to arrive at their office when they opened in the morning---they were prepared to meet me there that evening!

As a result, we were able to pick up the batteries at 10p.m.,arrive back at our facility by 1:30a.m., and have them installed and our phone system completely operational by 4:30 a.m., batteryspec.com's willingness to go the extra mile allowed us to go the extra mile for our hospital. Thank you so much!

batteryspec.com exemplifies how to give good customer service. I speak for my entire hospital when I say, thank you forgoing the extra mile for our hospital!

From: Mark Turner, Information Systems Site Coordinator
          Ukiah Valley Medical Center
          275Hospital Drive
          Ukiah, Ca 95482

Subject: Big Amp Battery and Tempest Optimizer.

To whom it may concern,

I own a 1992 Harley Softail Custom. The last two years. I was continually having electrical issues with my
Motorcyle.

Since I purchased the Tempest Big Amp Battery and Tempest Battery Optimizer, my electrical problems have
disappeared. As instructed I placed the easy quick connector on my battery and connect to the Battery
Optimizer nightly.

My thanks and well wishes to Tempest Battery for producing a great product and keeping the motorcycle
industry in mind.

Robert Perro

I received the replacement battery today for my UPS system. Thank you very much for making sure I didn't want two batteries. In this day and age that is real customer service.

Thanks again and I appreciate your service.

Don Hayden
Stapleton, NE 69163

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